FAQ

We accept bank transfer, credit card, paidy(domestic only), and Paypal.

Credit card payment is available through PayPal. Click on “PayPal” on the payment screen and follow the on-screen instructions. You can make a payment without informing the store of your credit card information.

PayPal accepts the following credit cards
JCB, Visa, Master Card, Discover, American Express, UnionPay

Yes, you can pay in 3 installments with no installment fee by Paidy(domestic only).

Please pay within 10 days for bank transfers.

We use Japan Post except in special cases for deliveries within Japan.

We charge a flat rate of 1,500 yen for domestic delivery for items under 100,000 yen. For some items that are delivered by post, the shipping fee may differ, so please check with us for details.

Yes, we do. Please see the "International Shipping" page for details.

After confirming payment, we usually ship within 7 business days. Shipping may be delayed due to long vacations, exhibitions, etc.

We will provide you with an inquiry number in the e-mail we send when shipping arrangements are completed, so please change the date and time by yourself.

Due to the nature of the product, we cannot accept returns or exchanges.

Please contact us by e-mail or phone within 3 days of receipt of the item if you find that the item has been damaged during shipping or has undergone some other significant change in condition.

Yes, you can see the items in our store. Please make a reservation through the "Visit reservation" page".

Please check the item's description for more details. For terms, please refer to the "Condition Guide".

We are open weekdays and Saturdays from 11:00 to 18:00. We may be out of the store for purchasing and other reasons, so please make a reservation through “Visit reservation" or call us to confirm your visit.

We are sorry, but we do not accept reserve orders before you have made a decision to purchase.

It is a page that introduces selected items from our gallery collection with priority. Only customers with a certain level of purchase history can view this page.

Only customers who have purchased more than 1,000,000 yen in the past can view this page.

Please register by clicking "Create Account". You will be able to view the page after we complete the qualification process. Please note that it may take a few days to complete the process.